Returns of Eyewear and Accessories
At eyekit.co.uk, we aim to offer you excellent quality, value and service at all times and want you to be completely satisfied with your purchase. If you are not happy with it then please return the item(s) within the guidelines of the returns policy below.
As long as the products have only been tried on and not used, you can send them back. We allow up to 3 weeks for returns from abroad. For UK customers we allow up to one week for unused eyewear or accessories to be returned.
All unused products must be returned in their original condition and should have any attachments still on the goods, complete with all accessories, instructions and packaging. We recommend you retain the outer packaging used by eyekit.co.uk to send the goods out and carefully repackage any items to be returned to ensure their safety. On receipt of the returned goods, a refund will be issued on the understanding that all items are received in resalable condition. If we decide that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item.
Returns of Prescription Eyewear
Due to the nature of the prescription glazing process, lenses are made to a personal specification which cannot be re-used. If these lenses have been made correctly to a customer specification we are unable to offer a refund on the lenses. If we have made an error we will re-glaze the lenses and refund any postage on returning the frame back to us.
Damaged or Defective items
If your goods or packaging arrive damaged, please make sure you notify the delivery company when you sign for receipt of the goods. Unless this is done, transit damage cannot be claimed.
Refund of delivery costs
You will need to pay for postage/delivery when you return an item to us. We will only refund your postage/delivery costs in cases where the sunglasses we sent you were incorrect, damaged or faulty. If the sunglasses are simply unwanted we will refund just your product purchase cost and not your postage/delivery costs.
How to Return your Goods
We want to make the returns process as easy as possible for you so you do not need to fill in any special forms or tell us why you do not want the item. However, we do need to know who you are so that we can refund your account. Either you can enclose a copy of your invoice or include a note with your name and purchase order number and just let us know that you would like a refund.
If the product is damaged or defective, please indicate the exact nature of the fault and state whether you would like a refund, a replacement or an alternative. If possible please retain the packaging used by eyekit to dispatch your order and repackage the item carefully, complete with all accessories, labels, instructions and original box. This will help protect the eyewear from scratches, breakage or damage and ensure the glasses get back to us in a re-saleable condition. It also enables us to process your refund as quickly as possible.
Eyekit Returns: Please contact us for the returns address.
Please note. For your protection, we recommend that you use a recorded method of delivery such as Royal Mail Recorded Delivery as proof of postage. We are unable to provide refunds for items you dispatch but which are not received by us or for items which are returned without any means for us to identify who sent the items. If a returned item is lost in transit, you will need to make a claim against the carrier. We do not have the facilities to accept returns delivered in person.
We will email you when we have processed your returned items so there is no need to telephone or to email us. All refunds will be credited to the same card used to make the original purchase. If this card has expired, been lost or stolen we will offer a credit note.
This returns policy does not affect your statutory rights.
Contacting Us Directly
If you have any questions or problems regarding your order, please do not hesitate to contact us:
Email: firstname.lastname@example.org or use the number on our website